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SUMMARY:ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
DESCRIPTION:ITIL® 4 Specialist: Drive Stakeholder Value (DSV)\n\n \n\n  \n\nITIL® is a registered trademark of AXELOS Limited\, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited\, used under permission of AXELOS Limited. All rights reserved.\n\nThis Course is part of the ITILv4 MP Collection\n\n  \nЗа Курса:\n\nThe ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers\, users\, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.\n\n\nЦели – Какво ще научите:\nThe learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: \n\nUnderstand how customer journeys are designed\nKnow how to target markets and stakeholders\nKnow how to foster stakeholder relationships\nKnow how to shape demand and define service offerings\nKnow how to align expectations and agree details of services\nKnow how to onboard and offboard customers and users\nKnow how to act together to ensure continual value co-creation (service consumption/provisioning)\nKnow how to realize and validate service value\n\n\n\n\n\n\nITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course – IT-Training.pro
URL:https://www.it-training.pro/event/itil-4-specialist-drive-stakeholder-value-dsv-2/2025-05-19/
LOCATION:IT-Training.pro\, Велчо Атанасов 12\, Sofia\, 1505\, България
CATEGORIES:Instructor Lead Training,ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
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ORGANIZER;CN="IT-Training.pro":MAILTO:info@it-training.pro
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