ISO/IEC 20000 Lead Implementer

ISO/IEC 20000 Lead Implementer (PECB)

 

За Курса (About this Course):

    • The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.

      The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.

      After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.

Цели – Какво ще научите (Course Goals/Skills):

  • This training course enables you to:
    • Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
    • Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
    • Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
    • Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
    • Acquire the expertise to advise an organization in implementing SMS best practices

Формат на курса (Course Format):

Присъствен (Classroom) Курс в Учебната ни зала или В Офис на Клиент

Онлайн (Online/Virtual) Курс във виртуална зала с инструктор

Език на курса (Course Language Option)

Български (Bulgarian)

Английски (English)

Може да изберете Език на който да се проведе обучението – български или английски. Всичките ни инструктори владеят свободно английски език.

Учебни Материали (Student Guides):


 

Учебните материали са достъпни в електронен формат. Могат да се ползват online/offline на всяко устройство. Доживотен достъп.

Лабораторна среда (Lab Environment):

Всеки курсист разполага със собствена лаб среда, където се провеждат упражненията, част от курса. Не е необходимо да инсталирате софтуер на компютър или специални изисквания за хардуер.

Участниците в присъствен формат в Учебния ни център разполагат с индивидуален компютър по време на обучението.

След завършване получавате (At Course Completion):

Lifetime Access - Video Archive 24/7

Certificate of Course Completion

Доживотен достъп до видео архив с запис на всяка отделна лекция.

Официален международно признат сертификат за завършен курс на обучение.

Продължителност (Course Duration):

  • 5 работни дни (09:00 – 17:00)

или

  • 40 уч.ч. обучение (теория и практика) в извънработно време с продължителност 2 седмици
  • събота и неделя 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
  • понеделник и сряда 19:00 – 23:00
  • вторник и четвъртък 19:00 – 23:00

Плащане

 

Заявка за издаване на фактура се приема към момента на записването на съответния курс.

Фактура се издава в рамките на 7 дни от потвърждаване на плащането.

Предстоящи Курсове

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