ISO/IEC 20000 Introduction

ISO/IEC 20000 Introduction (PECB)

 

About this Course:

    • The PECB ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of a Service Management System (SMS). During this training course you will understand the importance of a Service Management System and the benefits that businesses, society and governments can obtain from it.

Course Goals/Skills:

  • Understand the concepts, approaches, methods, and techniques used to implement a service management system.
  • Understand the basic elements of a Service Management System (SMS).

Course Format:

Присъствен (Classroom) Курс в Учебната ни зала или В Офис на Клиент

Онлайн (Online/Virtual) Курс във виртуална зала с инструктор

Course Language Option:

Български (Bulgarian)

Английски (English)

You can choose the language in which the training will be conducted – Bulgarian or English. All our instructors are fluent in English.

Student Guides:


 

The training materials are available in electronic format. They can be used online / offline on any device. Lifetime access.

Lab Environment:

Each student has their own lab environment where the exercises are conducted, part of the course. You do not need to install software on a computer or special hardware requirements.
Participants in a face-to-face format in our Training Center have an individual computer during the training.

At Course Completion:

Lifetime Access - Video Archive 24/7

Certificate of Course Completion

Lifetime access to a video archive with recording of each individual lecture.
Official internationally recognized certificate for completed training course.

Course Duration:

  • 1 working day (09:00 – 17:00)
    or
    8 hours  training (theory and practice) in non-working hours lasting 1 weeks
    Saturday and Sunday 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
    Monday and Wednesday 19:00 – 23:00
    Tuesday and Thursday 19:00 – 23:00

Payments:

 

An application for an invoice shall be accepted at the time of entry of the relevant course.

An invoice is issued within 7 days of confirmation of payment.

Next Class:

View Calendar

For more information, use the contact format. We will contact you to confirm the data.