ITIL® 4 Managing Professional Transition

                                                                             

---

About This Course:

• Designed for candidates who have already invested in ITIL v3, the ITIL 4 Managing Professional Transition module provides a straight-forward transition path across to ITIL 4.The Transition module enables candidates to gain the up-to-date skills and knowledge needed to navigate the digital service economy, whilst recognising their previous achievements. It consists of a mandatory 5-day training and exam at the end of the course. Successful candidates are awarded the ITIL 4 Managing Professional designation.

  The Transition module covers the key concepts introduced in ITIL 4 Foundation, as well as important elements of the below modules from ITIL 4 Managing Professional:

  • ITIL 4 Specialist Create, Deliver and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct Plan and Improve.

  To qualify for the transition module, candidates need to hold ITIL v3 Expert or a minimum of 17 credits from ITIL v3 qualifications.

---

Course Goals:

The learning objectives of the course are based on the following learning outcomes of the Managing Professional Transition exam specification:

• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect
• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how to use a value stream to design, develop and transition new services
• Know how to use a value stream to provide user support
• Know how to coordinate, prioritize and structure work and activities to create deliver and support services, including managing queues and backlogs and prioritizing work
• Understand how customer journeys are designed
• Know how to foster stakeholder relationship
• Know how to shape demand and define service offerings
• Know how to onboard and offboard customers and users
• Know how to act together to ensure continual value co-creation (service consumption / provisioning)
• Know how to realise and validate service value
• Understand concepts regarding the high-velocity nature of the digital enterprise
• Understand how high velocity IT relates to:
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle
• Understand the following principles, models and concepts and know how to use the following principles, models and concepts:
  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean/Agile/Resilient/Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
• Identify the scope of control and within this
  • Know how to cascade goals and requirements
  • Know how to define effective policies, controls and guidelines
  • Know how to place decision-making authority at the correct level
• Understand the role of risk and risk management in DPI
• Understand how governance impacts DPI
• Know how to ensure that controls are sufficient, but not excessive
• Understand the nature, scope and potential benefits of organizational change management
• Know how to use the key principles and methods of communication & organizational change management

---

Course Format:

Присъствен (Classroom) Курс в Учебната ни зала или В Офис на Клиент	Онлайн (Online/Virtual) Курс във виртуална зала с инструктор

---

 Course Language Option:

Български (Bulgarian)	Английски (English)

You can choose the language in which the training will be conducted – Bulgarian or English. All our instructors are fluent in English.

---

Student Guides:

 

The training materials are available in electronic format. They can be used online / offline on any device. Lifetime access.

---

Lab Environment:

Each student has their own lab environment where the exercises are conducted, part of the course. You do not need to install software on a computer or special hardware requirements.
Participants in a face-to-face format in our Training Center have an individual computer during the training.

---

                                                                                    At Course Completion:

Lifetime Access - Video Archive 24/7	Certificate of Course Completion

Lifetime access to a video archive with recording of each individual lecture.
Official internationally recognized certificate for completed training course

---

Course Duration:

 

• 5 working days (09:00 – 17:00)

  or
  40 hours  training (theory and practice) in non-working hours lasting 4 weeks
  Saturday and Sunday 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
  Monday and Wednesday 19:00 – 23:00
  Tuesday and Thursday 19:00 – 23:00

---

Payments:

An application for an invoice shall be accepted at the time of entry of the relevant course.

An invoice is issued within 7 days of confirmation of payment.

---

Next Class:

For more information, use the contact format. We will contact you to confirm the data.