ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: Create, Deliver and Support

                                                                                2 Days Training, 1 Day Exam

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

About this Course:

  • This ITIL 4 Specialist course teaches candidates to integrate different value streams and activities to create, deliver, and support IT-enabled services and products. By the end of this ITIL 4 certification, candidates will understand the main service management activities in the ITIL framework and get certified in ITIL 4 CDS.

Course Goals:

  • Service design
  • Software development
  • Software management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Ensuring stakeholder satisfaction
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Audience:

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

Course Format:

Присъствен (Classroom) Курс в Учебната ни зала или В Офис на Клиент

Онлайн (Online/Virtual) Курс във виртуална зала с инструктор

Course Language Option

Български (Bulgarian)

Английски (English)

You can choose the language in which the training will be conducted – Bulgarian or English. All our instructors are fluent in English.

Student Guides:


 

The training materials are available in electronic format. They can be used online / offline on any device. Lifetime access.

Lab Environment:

Each student has their own lab environment where the exercises are conducted, part of the course. You do not need to install software on a computer or special hardware requirements.
Participants in a face-to-face format in our Training Center have an individual computer during the training.

                                                                                        At Course Completion:

Lifetime Access - Video Archive 24/7

Certificate of Course Completion

Exam Voucher for 1 free Exam Attempt. Exam/Voucher and Training cannot be sold seperately/only one.

Approved Letter of Course Attendance

Course Duration:

 

  • 3 working days (09:00 – 17:00)
    2 days training, 1 day examor24 hours of training (theory and practice) in non-working hours lasting 2 weeks
    Saturday and Sunday 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
    Monday and Wednesday 19:00 – 23:00
    Tuesday and Thursday 19:00 – 23:00

Payments:

An application for an invoice is accepted at the time of enrollment in the respective course.

An invoice is issued within 7 days of confirming the payment.

Next Class:

Please use the contact details for more information.

 

Prerequisites:

    • Basic IT Knowledge

The course prepares for the following certification levels

 

  • ITIL® 4 Specialist: Create, Deliver and Support