Supporting and Troubleshooting Windows 11 (55342)

Supporting and Troubleshooting Windows 11 (55342)

About this Course:

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:

  • Important Windows 11 features
  • How these features are used in an Active Directory
  • How to troubleshoot these features

Course Skills

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
  • Troubleshoot startup issues and operating system services on a Windows 11 PC.
  • Perform system recovery.
  • Resolve issues related to hardware devices and device drivers.
  • Administer Windows 11 devices.
  • Troubleshoot issues related to network connectivity.
  • Configure Windows 11 devices by using Group Policy.
  • Configure and troubleshoot user settings.
  • Configure and troubleshoot resource access.
  • Implement remote connectivity.
  • Deploy and troubleshoot applications.
  • Maintain Windows 11 devices.

Audience:

  • The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
    • Windows 11
    • Devices
    • Cloud services
    • Apps
    • Networking
    • Hardware

Course Format:

Classroom

Online

 

Course Language Option: You can choose the language in which the training will be conducted – Bulgarian or English. All our instructors are fluent in English.

Student Guides: The training materials are available in electronic format. They can be used online / offline on any device. Lifetime access.

Lab Environment: Each student has their own lab environment where the exercises are conducted, part of the course. You do not need to install software on a computer or special hardware requirements. Participants in a face-to-face format in our Training Center have an individual computer during the training.

Course Duration:

  • 4 working days (09:00 – 17:00)

    or

    32 hours  training (theory and practice) in non-working hours lasting 4 weeks
    Saturday and Sunday 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
    Monday and Wednesday 19:00 – 23:00
    Tuesday and Thursday 19:00 – 23:00

Payment:

An application for an invoice shall be accepted at the time of entry of the relevant course.

An invoice is issued within 7 days of confirmation of payment.

Next Class:

For more information, use the contact format. We will contact you to confirm the data.

This Class will teach you how to pass the following exams:

 

Prerequisites:

    • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
    • Microsoft Active Directory Domain Services (AD DS) principles.
    • Understanding of the Public Key Infrastructure (PKI) components.
    • Windows Server fundamentals.
    • Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.