{"id":10007074,"global_id":"www.it-training.pro\/en\/?id=10007074","global_id_lineage":["www.it-training.pro\/en\/?id=10007074"],"author":"5","status":"publish","date":"2024-04-03 15:00:14","date_utc":"2024-04-03 12:00:14","modified":"2024-04-03 15:00:14","modified_utc":"2024-04-03 12:00:14","url":"https:\/\/www.it-training.pro\/en\/event\/itil-4-specialist-drive-stakeholder-value-dsv-2\/2024-08-12\/","rest_url":"https:\/\/www.it-training.pro\/en\/wp-json\/tribe\/events\/v1\/events\/10007074","title":"ITIL\u00ae 4 Specialist: Drive Stakeholder Value (DSV)","description":"<div class=\"course-thumbnail\"><\/div>\n<div id=\"course-landing\" class=\"course-summary\">\n<div id=\"course-landing\" class=\"course-landing-summary\">\n<div id=\"tab-overview\" class=\"row_course\">\n<div class=\"course-tab-panel-overview\">\n<div id=\"learn-press-course-description\" class=\"course-description\">\n<h1>ITIL\u00ae 4 Specialist: Drive Stakeholder Value (DSV)<\/h1>\n<h2><\/h2>\n<p><a href=\"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official.png\"><img decoding=\"async\" class=\"size-full wp-image-62109 aligncenter lazyautosizes ls-is-cached lazyloaded\" src=\"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official.png.webp\" sizes=\"762px\" srcset=\"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official.png.webp 762w, https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-600x345.png.webp 600w, https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-300x172.png.webp 300w\" alt=\"\" width=\"762\" height=\"438\" data-src=\"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official.png.webp\" data-srcset=\"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official.png.webp 762w, https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-600x345.png.webp 600w, https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-300x172.png.webp 300w\" data-sizes=\"auto\" data-eio-rwidth=\"762\" data-eio-rheight=\"438\" data-src-webp=\"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official.png.webp\" data-srcset-webp=\"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official.png.webp 762w, https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-600x345.png.webp 600w, https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-300x172.png.webp 300w\" \/><\/a><\/p>\n<h1><\/h1>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<h4><strong>ITIL\u00ae is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo\u2122 is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.<\/strong><\/h4>\n<h3><\/h3>\n<h3><a href=\"https:\/\/www.it-training.pro\/?p=56992\">This Course is part of the ITILv4 MP Collection<\/a><\/h3>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2>\u0417\u0430 \u041a\u0443\u0440\u0441\u0430:<\/h2>\n<ul>\n<li>The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer\/user experience.<\/li>\n<\/ul>\n<hr \/>\n<h2>\u0426\u0435\u043b\u0438 \u2013 \u041a\u0430\u043a\u0432\u043e \u0449\u0435 \u043d\u0430\u0443\u0447\u0438\u0442\u0435:<\/h2>\n<p>The learning objectives of the course are based on the following learning outcomes of the ITIL\u00ae\u00a04 Specialist: Drive Stakeholder Value exam specification:<\/p>\n<ul>\n<li>Understand how customer journeys are designed<\/li>\n<li>Know how to target markets and stakeholders<\/li>\n<li>Know how to foster stakeholder relationships<\/li>\n<li>Know how to shape demand and define service offerings<\/li>\n<li>Know how to align expectations and agree details of services<\/li>\n<li>Know how to onboard and offboard customers and users<\/li>\n<li>Know how to act together to ensure continual value co-creation (service consumption\/provisioning)<\/li>\n<li>Know how to realize and validate service value<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><a href=\"https:\/\/www.it-training.pro\/courses\/itil-4-specialist-drive-stakeholder-value-dsv\/\">ITIL\u00ae 4 Specialist: Drive Stakeholder Value (DSV) Course &#8211; IT-Training.pro<\/a><\/p>","excerpt":"","slug":"itil-4-specialist-drive-stakeholder-value-dsv-2","image":{"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official.png","id":62109,"extension":"png","width":762,"height":438,"filesize":8093,"sizes":{"woocommerce_thumbnail":{"width":300,"height":300,"mime-type":"image\/png","filesize":19025,"uncropped":false,"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-300x300.png"},"woocommerce_gallery_thumbnail":{"width":100,"height":100,"mime-type":"image\/png","filesize":4172,"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-100x100.png"},"woocommerce_single":{"width":600,"height":345,"mime-type":"image\/png","filesize":23567,"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-600x345.png"},"medium":{"width":300,"height":172,"mime-type":"image\/png","filesize":10053,"width_query":"300","height_query":"300","url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-300x172.png"},"thumbnail":{"width":150,"height":150,"mime-type":"image\/png","filesize":8539,"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-150x150.png"},"sow-carousel-default":{"width":272,"height":182,"mime-type":"image\/png","filesize":11717,"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-272x182.png"},"32x32":{"width":32,"height":32,"mime-type":"image\/png","filesize":881,"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-32x32.png"},"50x50":{"width":50,"height":50,"mime-type":"image\/png","filesize":1524,"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-50x50.png"},"600x99999":{"width":600,"height":438,"mime-type":"image\/png","filesize":8048,"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-600x438.png"},"600x0":{"width":600,"height":345,"mime-type":"image\/png","filesize":25536,"url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2022\/02\/itil-official-600x345.png"}}},"all_day":false,"start_date":"2024-08-12 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