{"id":47808,"date":"2021-09-07T16:23:54","date_gmt":"2021-09-07T13:23:54","guid":{"rendered":"https:\/\/www.it-training.pro\/open-position-windows-support-engineer\/"},"modified":"2021-09-07T16:23:54","modified_gmt":"2021-09-07T13:23:54","slug":"open-position-windows-support-engineer","status":"publish","type":"post","link":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/","title":{"rendered":"Open Position: Windows Support engineer"},"content":{"rendered":"

 <\/p>\n

 <\/p>\n

Role Profile<\/strong><\/p>\n

IT Service Delivery Analyst L1<\/u><\/strong><\/p>\n

Service Delivery Analyst<\/u><\/strong><\/p>\n

\u00a0<\/u><\/strong><\/p>\n

\u00a0<\/u><\/strong><\/p>\n

\u00a0<\/strong><\/p>\n\n\n\n\n\n\n\n\n
Role Title<\/strong><\/td>\nIT Service Delivery Analyst L1<\/strong><\/td>\n<\/tr>\n
\u00a0<\/strong><\/td>\n<\/td>\n<\/tr>\n
Purpose of Function<\/strong><\/td>\nTo provide a focal point for all IT issues reported to the IT Helpdesk, acting as a friendly and helpful interface between the\u00a0 IT teams and users.<\/p>\n

 <\/td>\n<\/tr>\n

Purpose of Role<\/strong><\/td>\nReporting directly to the Group Service Delivery Manager, The Support Analyst will provide 1st<\/sup> line support to all users within the Group, dealing with issues related to the hardware and software used within the company. This will include answering and logging incoming support calls, diagnosing and resolving where possible or escalating to 2nd<\/sup>\/3rd<\/sup> line support groups as required.<\/p>\n

 <\/td>\n<\/tr>\n

Duties & Responsibilities<\/strong><\/td>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to investigate and provide solutions for issues raised either from calls to the service desk or from other sources.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to produce \/ log clear descriptions of issues reported by users whilst initiating the fastest path to ensure timely and efficient resolution.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to assess probability of 1st<\/sup> line resolution and escalation path as required.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to provide instruction \/ training to customers using phone, remote desk and email.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A willingness to take ownership of customer issues and maintain the highest standard of customer service whilst dealing with those issues.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Occasionally provide support for systems outside of the normal site hours<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Any other duties as directed by the Group Service Delivery Manager<\/td>\n<\/tr>\n

\u00a0<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

Skills and Experience<\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Monitor and manage own Service Desk queue<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To work safely at all times taking into account own and others safety<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Excellent knowledge of PC, Software and General IT terminology<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Excellent knowledge of current PC hardware technologies and able to build PC\u2019s to specification<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Practical \u2018hands-on\u2019 skills<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Excellent analytical and problem solving abilities<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A genuine personal interest in the field of IT<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Good knowledge of Microsoft Office<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Good knowledge of Microsoft Operating System\u2019s<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Previous experience of working in an IT environment<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Good communication and interpersonal skills with the ability to take ownership of customer issues recognising where to escalate if required<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

    Role Profile IT Service Delivery Analyst L1 Service Delivery Analyst \u00a0 \u00a0 \u00a0 Role Title IT Service Delivery […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"pmpro_default_level":"","footnotes":""},"categories":[1818],"tags":[],"class_list":["post-47808","post","type-post","status-publish","format-standard","hentry","category-our-team","pmpro-has-access"],"yoast_head":"\nOpen Position: Windows Support engineer - IT-Training.pro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Open Position: Windows Support engineer - IT-Training.pro\" \/>\n<meta property=\"og:description\" content=\"    Role Profile IT Service Delivery Analyst L1 Service Delivery Analyst \u00a0 \u00a0 \u00a0 Role Title IT Service Delivery […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/\" \/>\n<meta property=\"og:site_name\" content=\"IT-Training.pro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ittrainingpro\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-07T13:23:54+00:00\" \/>\n<meta name=\"author\" content=\"IT-Training.pro\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ITTraining_pro\" \/>\n<meta name=\"twitter:site\" content=\"@ITTraining_pro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"IT-Training.pro\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/open-position-windows-support-engineer\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/open-position-windows-support-engineer\\\/\"},\"author\":{\"name\":\"IT-Training.pro\",\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/#\\\/schema\\\/person\\\/6a9a1050f239a627d71e5ef6e14c24b1\"},\"headline\":\"Open Position: Windows Support engineer\",\"datePublished\":\"2021-09-07T13:23:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/open-position-windows-support-engineer\\\/\"},\"wordCount\":361,\"publisher\":{\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/#organization\"},\"articleSection\":[\"Our Team\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/open-position-windows-support-engineer\\\/\",\"url\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/open-position-windows-support-engineer\\\/\",\"name\":\"Open Position: Windows Support engineer - IT-Training.pro\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/#website\"},\"datePublished\":\"2021-09-07T13:23:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/open-position-windows-support-engineer\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.it-training.pro\\\/en\\\/open-position-windows-support-engineer\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/open-position-windows-support-engineer\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u041d\u0430\u0447\u0430\u043b\u043e\",\"item\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Open Position: Windows Support engineer\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/\",\"name\":\"IT-Training.pro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/#organization\",\"name\":\"IT-Training.pro\",\"url\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.it-training.pro\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/it-training-logo-text-only-small.png\",\"contentUrl\":\"https:\\\/\\\/www.it-training.pro\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/it-training-logo-text-only-small.png\",\"width\":205,\"height\":33,\"caption\":\"IT-Training.pro\"},\"image\":{\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ittrainingpro\\\/\",\"https:\\\/\\\/x.com\\\/ITTraining_pro\",\"https:\\\/\\\/www.instagram.com\\\/ittrainingpro\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/it-training.pro\",\"https:\\\/\\\/www.pinterest.com\\\/ittrainingpro\",\"https:\\\/\\\/youtube.com\\\/channel\\\/UCdNdux5j3SShtWeanzs3GhQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/#\\\/schema\\\/person\\\/6a9a1050f239a627d71e5ef6e14c24b1\",\"name\":\"IT-Training.pro\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/lh3.googleusercontent.com\\\/a\\\/ACg8ocK3DaP6vmMfaua02CZN8nzy9Kzuq_JiXCpIZSF5In0g9u55toU=s96-c\",\"url\":\"https:\\\/\\\/lh3.googleusercontent.com\\\/a\\\/ACg8ocK3DaP6vmMfaua02CZN8nzy9Kzuq_JiXCpIZSF5In0g9u55toU=s96-c\",\"contentUrl\":\"https:\\\/\\\/lh3.googleusercontent.com\\\/a\\\/ACg8ocK3DaP6vmMfaua02CZN8nzy9Kzuq_JiXCpIZSF5In0g9u55toU=s96-c\",\"caption\":\"IT-Training.pro\"},\"url\":\"https:\\\/\\\/www.it-training.pro\\\/en\\\/author\\\/it-training\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Open Position: Windows Support engineer - IT-Training.pro","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/","og_locale":"en_US","og_type":"article","og_title":"Open Position: Windows Support engineer - IT-Training.pro","og_description":"    Role Profile IT Service Delivery Analyst L1 Service Delivery Analyst \u00a0 \u00a0 \u00a0 Role Title IT Service Delivery […]","og_url":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/","og_site_name":"IT-Training.pro","article_publisher":"https:\/\/www.facebook.com\/ittrainingpro\/","article_published_time":"2021-09-07T13:23:54+00:00","author":"IT-Training.pro","twitter_card":"summary_large_image","twitter_creator":"@ITTraining_pro","twitter_site":"@ITTraining_pro","twitter_misc":{"Written by":"IT-Training.pro","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/#article","isPartOf":{"@id":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/"},"author":{"name":"IT-Training.pro","@id":"https:\/\/www.it-training.pro\/en\/#\/schema\/person\/6a9a1050f239a627d71e5ef6e14c24b1"},"headline":"Open Position: Windows Support engineer","datePublished":"2021-09-07T13:23:54+00:00","mainEntityOfPage":{"@id":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/"},"wordCount":361,"publisher":{"@id":"https:\/\/www.it-training.pro\/en\/#organization"},"articleSection":["Our Team"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/","url":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/","name":"Open Position: Windows Support engineer - IT-Training.pro","isPartOf":{"@id":"https:\/\/www.it-training.pro\/en\/#website"},"datePublished":"2021-09-07T13:23:54+00:00","breadcrumb":{"@id":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.it-training.pro\/en\/open-position-windows-support-engineer\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u041d\u0430\u0447\u0430\u043b\u043e","item":"https:\/\/www.it-training.pro\/en\/"},{"@type":"ListItem","position":2,"name":"Open Position: Windows Support engineer"}]},{"@type":"WebSite","@id":"https:\/\/www.it-training.pro\/en\/#website","url":"https:\/\/www.it-training.pro\/en\/","name":"IT-Training.pro","description":"","publisher":{"@id":"https:\/\/www.it-training.pro\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.it-training.pro\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.it-training.pro\/en\/#organization","name":"IT-Training.pro","url":"https:\/\/www.it-training.pro\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.it-training.pro\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2019\/08\/it-training-logo-text-only-small.png","contentUrl":"https:\/\/www.it-training.pro\/wp-content\/uploads\/2019\/08\/it-training-logo-text-only-small.png","width":205,"height":33,"caption":"IT-Training.pro"},"image":{"@id":"https:\/\/www.it-training.pro\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ittrainingpro\/","https:\/\/x.com\/ITTraining_pro","https:\/\/www.instagram.com\/ittrainingpro\/","https:\/\/www.linkedin.com\/company\/it-training.pro","https:\/\/www.pinterest.com\/ittrainingpro","https:\/\/youtube.com\/channel\/UCdNdux5j3SShtWeanzs3GhQ"]},{"@type":"Person","@id":"https:\/\/www.it-training.pro\/en\/#\/schema\/person\/6a9a1050f239a627d71e5ef6e14c24b1","name":"IT-Training.pro","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocK3DaP6vmMfaua02CZN8nzy9Kzuq_JiXCpIZSF5In0g9u55toU=s96-c","url":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocK3DaP6vmMfaua02CZN8nzy9Kzuq_JiXCpIZSF5In0g9u55toU=s96-c","contentUrl":"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocK3DaP6vmMfaua02CZN8nzy9Kzuq_JiXCpIZSF5In0g9u55toU=s96-c","caption":"IT-Training.pro"},"url":"https:\/\/www.it-training.pro\/en\/author\/it-training\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.it-training.pro\/en\/wp-json\/wp\/v2\/posts\/47808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.it-training.pro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.it-training.pro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.it-training.pro\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.it-training.pro\/en\/wp-json\/wp\/v2\/comments?post=47808"}],"version-history":[{"count":0,"href":"https:\/\/www.it-training.pro\/en\/wp-json\/wp\/v2\/posts\/47808\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.it-training.pro\/en\/wp-json\/wp\/v2\/media?parent=47808"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.it-training.pro\/en\/wp-json\/wp\/v2\/categories?post=47808"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.it-training.pro\/en\/wp-json\/wp\/v2\/tags?post=47808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}