{"id":10006457,"date":"2022-07-25T12:47:42","date_gmt":"2022-07-25T09:47:42","guid":{"rendered":"https:\/\/www.it-training.pro\/?post_type=tribe_events&#038;p=60289"},"modified":"2022-12-20T15:46:40","modified_gmt":"2022-12-20T13:46:40","slug":"itil-4-specialist-drive-stakeholder-value-dsv","status":"publish","type":"tribe_events","link":"https:\/\/www.it-training.pro\/en\/event\/itil-4-specialist-drive-stakeholder-value-dsv\/2023-01-23\/","title":{"rendered":"ITIL\u00ae 4 Specialist: Drive Stakeholder Value (DSV)"},"content":{"rendered":"<h1>ITIL\u00ae 4 Specialist: Drive Stakeholder Value (DSV)<\/h1>\n<p>ITIL\u00ae is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo\u2122 is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved<\/p>\n<h2 style=\"text-align: center;\">About this Course:<\/h2>\n<ul>\n<li>The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer\/user experience.<\/li>\n<\/ul>\n<hr \/>\n<h2 style=\"text-align: center;\">Course Goals:<\/h2>\n<p>The learning objectives of the course are based on the following learning outcomes of the ITIL\u00ae\u00a04 Specialist: Drive Stakeholder Value exam specification:<\/p>\n<ul>\n<li>Understand how customer journeys are designed<\/li>\n<li>Know how to target markets and stakeholders<\/li>\n<li>Know how to foster stakeholder relationships<\/li>\n<li>Know how to shape demand and define service offerings<\/li>\n<li>Know how to align expectations and agree details of services<\/li>\n<li>Know how to onboard and offboard customers and users<\/li>\n<li>Know how to act together to ensure continual value co-creation (service consumption\/provisioning)<\/li>\n<li>Know how to realize and validate service<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.it-training.pro\/courses\/itil-4-specialist-drive-stakeholder-value-dsv\/\">ITIL\u00ae 4 Specialist: Drive Stakeholder Value (DSV) Course &#8211; IT-Training.pro<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITIL\u00ae 4 Specialist: Drive Stakeholder Value (DSV) ITIL\u00ae is a registered trademark of AXELOS Limited, used under permission of AXELOS [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"template":"","meta":{"pmpro_default_level":"","_tribe_events_status":"","_tribe_events_status_reason":"","_tribe_events_is_hybrid":"","_tribe_events_is_virtual":"","_tribe_events_virtual_video_source":"","_tribe_events_virtual_embed_video":"","_tribe_events_virtual_linked_button_text":"","_tribe_events_virtual_linked_button":"","_tribe_events_virtual_show_embed_at":"","_tribe_events_virtual_show_embed_to":[],"_tribe_events_virtual_show_on_event":"","_tribe_events_virtual_show_on_views":"","_tribe_events_virtual_url":"","footnotes":""},"tags":[6038,4927,5776,4926,5595],"tribe_events_cat":[4925,5782],"class_list":["post-10006457","tribe_events","type-tribe_events","status-publish","hentry","tag-dsv","tag-itil","tag-itil-4-specialist","tag-itil4","tag-itilv4","tribe_events_cat-itil","tribe_events_cat-itil-dsv","pmpro-has-access","cat_itil","cat_itil-dsv","tribe-recurring-event","tribe-recurring-event-parent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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