ISO/IEC 20000 Lead Auditor (PECB)
About this Course:
The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
Course Goals/Skills:
- Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.
- Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.
- Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
- Learn how to lead an audit and audit team.
- Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
- Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.
Course Format:
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Присъствен (Classroom) Курс в Учебната ни зала или В Офис на Клиент | Онлайн (Online/Virtual) Курс във виртуална зала с инструктор |
Course Language Option:
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Български (Bulgarian) | Английски (English) |
You can choose the language in which the training will be conducted – Bulgarian or English. All our instructors are fluent in English.
Student Guides:
The training materials are available in electronic format. They can be used online / offline on any device. Lifetime access.
Lab Environment:
Each student has their own lab environment where the exercises are conducted, part of the course. You do not need to install software on a computer or special hardware requirements.
Participants in a face-to-face format in our Training Center have an individual computer during the training.
At Course Completion:
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Lifetime Access - Video Archive 24/7 | Certificate of Course Completion |
Lifetime access to a video archive with recording of each individual lecture.
Official internationally recognized certificate for completed training course.
Course Duration:
- 5 working days (09:00 – 17:00)
or
40 hours training (theory and practice) in non-working hours lasting 4weeks
Saturday and Sunday 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
Monday and Wednesday 19:00 – 23:00
Tuesday and Thursday 19:00 – 23:00
Payments:
An application for an invoice shall be accepted at the time of entry of the relevant course.
An invoice is issued within 7 days of confirmation of payment.
Next Class:
For more information, use the contact format. We will contact you to confirm the data.
FAQs
Requirements
- A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.
Target audiences
- Auditors seeking to perform and lead a Service Management System (SMS) certification audits
- Managers or consultants seeking to master a service management system audit process
- Individuals responsible for maintaining conformance with SMS requirements
- Technical experts seeking to prepare for a service management system audit
- Expert advisors in service management
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