ITIL 4 Specialist: Create, Deliver and Support

                                                                                2 Days Training, 1 Day Exam

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

About this Course:

• This ITIL 4 Specialist course teaches candidates to integrate different value streams and activities to create, deliver, and support IT-enabled services and products. By the end of this ITIL 4 certification, candidates will understand the main service management activities in the ITIL framework and get certified in ITIL 4 CDS.

Course Goals:

• Service design
• Software development
• Software management
• Deployment management
• Release management
• Service validation and testing
• Change enablement
• Ensuring stakeholder satisfaction
• Service desk
• Incident management
• Problem management
• Knowledge management
• Service level management
• Monitoring and event management

Audience:

Course Format:

Присъствен (Classroom) Курс в Учебната ни зала или В Офис на Клиент	Онлайн (Online/Virtual) Курс във виртуална зала с инструктор

Course Language Option

Български (Bulgarian)	Английски (English)

You can choose the language in which the training will be conducted – Bulgarian or English. All our instructors are fluent in English.

Student Guides:

The training materials are available in electronic format. They can be used online / offline on any device. Lifetime access.

Lab Environment:

Each student has their own lab environment where the exercises are conducted, part of the course. You do not need to install software on a computer or special hardware requirements.
Participants in a face-to-face format in our Training Center have an individual computer during the training.

                                                                                        At Course Completion:

Lifetime Access - Video Archive 24/7	Certificate of Course Completion

Exam Voucher for 1 free Exam Attempt. Exam/Voucher and Training cannot be sold seperately/only one.

Approved Letter of Course Attendance

Course Duration:

• 3 working days (09:00 – 17:00)
  2 days training, 1 day examor24 hours of training (theory and practice) in non-working hours lasting 2 weeks
  Saturday and Sunday 10:00 – 14:00, 14:00 – 18:00, 18:00 – 22:00
  Monday and Wednesday 19:00 – 23:00
  Tuesday and Thursday 19:00 – 23:00

Payments:

An application for an invoice is accepted at the time of enrollment in the respective course.

An invoice is issued within 7 days of confirming the payment.

Next Class:

Please use the contact details for more information.