In our current globalized economy and complex supply chains, John Ruskin’s adage, “Quality is never an accident. It is always the result of intelligent effort” is even more relevant today than it was on the day he said it. Organizations cannot rely on chance and hope to deliver quality products and services; instead, they must establish a consistent and planned approach for managing quality. With over one million certified organizations worldwide, ISO 9001 remains the world’s most well-known standard, which provides organizations with a structured approach for quality management and helps them consistently provide products and services that meet and, where possible, exceed customer requirements.
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