Event Series:
ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
30 декември, 2024 @ 09:00 - 1 януари, 2025 @ 17:00 EET
Euro700ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
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This Course is part of the ITILv4 MP Collection
За Курса:
- The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.
Цели – Какво ще научите:
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification:
- Understand how customer journeys are designed
- Know how to target markets and stakeholders
- Know how to foster stakeholder relationships
- Know how to shape demand and define service offerings
- Know how to align expectations and agree details of services
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption/provisioning)
- Know how to realize and validate service value
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course – IT-Training.pro