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ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

23 януари, 2023 @ 09:00 - 25 януари, 2023 @ 17:00 EET

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An event every month that begins at 09:00 on day Fourth of the month, happening 10 times

Euro600

ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

About this Course:

  • The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.

Course Goals:

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification:

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Know how to realize and validate service

 

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course – IT-Training.pro

Детайли

Начало:
23 януари, 2023 @ 09:00 EET
Край:
25 януари, 2023 @ 17:00 EET
Стойност:
Euro600
Категории за Събитие:
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Събитие Тагове:
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Уебсайт:
https://www.it-training.pro/courses/itil-4-specialist-drive-stakeholder-value-dsv/

Организатор

IT-Training.pro
Phone
0 888 57 27 95
Email
info@it-training.pro
View Организатор Website

Място

IT-Training.pro
Велчо Атанасов 12
Sofia, 1505 България
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Phone
0888572795
View Място Website